FAQs

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FAQs

How do I become a McHutchison customer?

If you have never purchased from McHutchison before, simply click on the following link: Create an Online Account. Follow the prompts and fill out the requested information. A customer service representative will contact you the next business day with a customer ID, the password you set up and a credit limit.

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How do I obtain a website ID and password?

If you have purchased from McHutchison in the past but not via our website, or even if you have never purchased from McHutchison before, simply click on the following link: Create an Online Account. Follow the prompts and fill out the requested information. A customer service representative will contact you the next business day with a customer ID, the password you set up and a credit limit.

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When will my order be confirmed?

An acknowledgment will be sent to you via e-mail as soon as you have submitted your order. The acknowledgment only indicates that an order for these items has been placed with the grower for the ship date requested. A confirmation indicating what items are available and scheduled to be shipped on the date available will be sent to you within 3 business days.

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How can I know how much my freight charge will be?

With fluctuating fuel and transportation costs, freight is becoming an increasingly important component of the total price of an order. The exact freight charge depends on shipment method (freight carrier), speed of delivery, distance traveled, and dimensions and weight of the packages. To get a freight quote please contact your sales rep or McHutchison customer service at (800) 943-2230.

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Can I pay with a credit card?

McHutchison accepts payment via check or electronic transfer but does not take any credit cards. Invoices are typically billed with 30 day terms.

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What if I have a question which is not covered in frequently asked questions?

Please contact your sales representative or the McHutchison office at (800) 943-2230. If you would like to talk to a sales representative but don't know who your sales rep is, then please visit our Regional Map to find contact information for a helpful sales representative in your state or province.

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